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RISK Site Management Training - FAQ's

Answering your top 7 questions on Site Management Training and CITB Courses

Answers to some of RISK's most frequently received questions from delegates are below. If the information on this page doesn't answer your question, please do contact us for further information.

1. How do I book a course?

Booking Courses is easy:

Online – Just click on book now next to the relevant course that you require, we will send you an email with your booking confirmation.

By phone - Give us a call on 01623 749 718 and one of our course advisors will take your details. They will then send you a booking form that you will need to complete and return to us.

By post or fax – Complete a booking form and fax to 01623 811999 or post the address on the form.

2. How do I pay for the course?

Payment is required before the course start date and for advance bookings Invoices will be processed approximately 6 weeks before the course starts, payment can be made by cash, cheque & Bacs. Also most credit and debit cards are accepted. (3% charge on credit card payments and no charge for debit cards).

3. Once I have booked, can I still cancel?

Cancellation by you must be in writing. The following refund will be made if you decide to cancel a course or services following booking:
Notice period for cancellation / postponement % of price payable % refund
(from date of receipt).

28 days prior to course date 50% - Payable 50% - Refund
21 days prior to course date 75% - Payable 25% - Refund
Please note that no refund will be made if you cancel a course less than 21 days before the course date.

4. I need to miss a day of training will that be a problem?

Your course advisor will be able to advise you the best possible solution, on some courses this is not a problem although you maybe given extra homework to compensate. On some accredited courses there are strict rules that need to be adhered to and details of these will have been provided in your course information and booking confirmation.

5. Can I change a delegate name?

On most courses a change of name is not a problem and you will not be charged however, on NEBOSH courses we have to register the delegate by a certain date and once this is done no changes to the names can be made.

6. How long will it be before I get my certificate?

On accredited courses certificate delivery ranges from 4 weeks to 5 months dependant on which course you have chosen. Your course advisor will be able to give you the correct information.

7. Can I claim funding?

Funding is potentially available from a number of different sources. Visit out funding options page for further details.